This Refund / Billing Policy explains how PrimeAxis handles payments, package access, campaign work, credits, failed payments, cancellations, and refund requests.
Payments
Payments are due at checkout or according to the written scope for custom managed outbound services. Stripe or another payment processor may handle card processing, receipts, taxes, and payment security.
One-Time Packages
- 50-Lead Pilot: once research, setup, app access, lead preparation, enrichment, or delivery work has started, the pilot is generally non-refundable.
- Campaign Build: once campaign research, enrichment, copywriting, workspace setup, QA, or delivery work has started, the campaign build is generally non-refundable.
- If a package was purchased by mistake and no work has started, contact us promptly and we may review the request.
Managed Outbound
Managed Outbound is custom-scoped. Deposits, setup fees, enrichment costs, inbox/domain costs, sending preparation, copywriting, technical setup, and work already performed are generally non-refundable unless a written agreement says otherwise.
Subscriptions and Recurring Services
If PrimeAxis provides a recurring service, cancellation stops future billing after the current billing period unless the written agreement states otherwise. Partial-month refunds are not guaranteed.
Credits and Unused Usage
Credits, lead counts, enrichment counts, email volume, and usage allowances are tied to the purchased package or active service period. Unused credits or usage do not automatically roll over, convert to cash, or transfer unless stated in writing.
Failed Payments
If payment fails, PrimeAxis may pause account access, delivery, enrichment, managed execution, or support until the balance is paid. Customers remain responsible for approved fees and third-party costs already incurred.
Refund Requests
Refund requests should be sent to [email protected] with the customer name, purchase email, package, payment date, and reason for the request. We review requests case by case.
Chargebacks
Please contact us before filing a chargeback so we can review the issue. We may suspend account access, campaign work, and deliverables during chargeback review.